Global Go! Ltd. Privacy Policy

Global Go! Ltd. Privacy Notice HR QMS 1016.1 v3

Global Go! Ltd.’s registered office is Tripark 1, Mariner, Tamworth B79 7TB and is a company registered in England and Wales under company number 05365266. We are registered on the Information Commissioner's Office Register; registration number ZA 090676, and act as the data processor when processing data passed to us upon request and in accordance with our requirements as a vehicle rental company.

Information that we collect

At Global Go! Ltd. we gather and process personal information in accordance with this privacy notice and in compliance with the General Data Protection Regulations (subsequently referred to as GDPR). This notice provides you with the necessary information regarding your rights and our obligations, and it explains how, why and when we process your personal data. We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from you is (but not limited to):

• Full name
• Drivers licence details
• Date of birth
• Occupation and employer details
• Telephone number (home and mobile)
• Email address
• Permanent residential address
• Documents providing identification and confirmation of address
• Credit/debit card details
• Bank account details
• Insurance certificate and schedules in relation to the assets of Global Go!
• Driving behaviour and vehicle locality

Under Schedule 1 of the DPA 2018, under the Substantial Public Interest condition with specific reference to insurance, we also collect from you:

• Information relating to your health.
• Details of current and previous motoring convictions.

We collect information in the following ways:

• Verbally
• Online application forms (via Jot Form)
• Website bookings (via Proweb and Prohire)
• Telephone and face to face conversations
• Physical and electronic rental agreements and check sheets
• Mobile phone data within vehicles NB connecting your phone is entirely at your discretion and the deletion of your personal data is your responsibility.
• Telematics equipment installed in vehicles

How We Use Your Personal Data

Global Go! Ltd. takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

The purposes and reasons for processing your personal data are detailed below:

• Global Go! Ltd. collects your personal data in the performance of a contract or to provide a service and to ensure that bookings are completed and can be sent out to your preferred address
• Global Go! Ltd collect and store your personal data as part of our legal obligation for business accounting and tax purposes
• Global Go! Ltd may occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.
• Global Go! Ltd may collect your personal data in the form of feedback in order that we may make changes or improvements to our services.
• Global Go! Ltd gathers information from visitors to our website this helps us to personalise and continually improve your experience at Global Go! Ltd.

Your Rights

You have the right to access any personal information that Global Go! Ltd. processes about you and to request information about:

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request the erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws as specified by GDPR; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Global Go! Ltd. uses third -parties to provide the below services and business functions; however, all processors and controllers acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, GDPR, and any other appropriate confidentiality and security measures.

The below Processors and Controllers are used by Global Go! Ltd and handle your personal data in accordance with GDPR and this privacy policy.

• Prohire Software Systems Ltd. – rental software & data hosting
• Proposify Inc. – business proposal software
• JotForm Inc. – online business form software
• Sage (UK) Ltd. – business accounting software
• Zoho Corporation PVT Ltd.– customer relationship management
• Data Productions Ltd. – cloud & email hosting services
• Cantrack Global Ltd. – vehicle telematics
• Business Watch UK Fire & Security Ltd. – security cameras & alarm systems
• Un-specified service agents – For the purpose of providing service, maintenance, repair and vehicle recovery services

Safeguarding Measures

Global Go! Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place. In line with our Security Policy, our Privacy notice is reviewed every 3 months.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Global Go! Ltd, however, as this information is required to provide you with our service and for legitimate interests, we will not be able to offer our services without it.

How Long We Keep Your Data

Global Go! Ltd only retains personal information for as long as is required by law and required for the safeguarding of yourself and Global Go! Ltd. We are required under UK tax law to keep your personal data for 6 years after which time it will be destroyed. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Marketing Consent

Occasionally, Global Go! Ltd would like to contact you with the products/services/promotions that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting Global Self Drive Ltd directly. Our rental agreements & other documents relating to the business transacted include a consent notice, which is unambiguous and informed. If you would like a separate copy of our notice, this can be provided on request.

Lodging a Complaint

Global Go! Ltd will only process your personal information in compliance with this privacy notice and in accordance with GDPR. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please write in the first instance to the appropriate person detailed below. If you are still dissatisfied then you have the right to lodge a complaint with the Information Commissioners Office at Wycliffe House, Water Ln, Wilmslow SK9 5AF.

A copy of our GDPR policy is available on request.

Oliver Weston

Global Go! Ltd
Tripark 1, Mariner
Tamworth
Staffordshire
B79 7TB

ollie.weston@global-go.co.uk
01827 69797